SERVICE: I\'m so very happy that I choose Keenart over Amazon. I purchased 2 frames and made an oversight error on my initial order. The Keenart staff immediately picked up on it and emailed me with a request for precision. The following exchange of emails were nearly instantaneous. Thank you for that.
PRODUCT: The frames are perfect. I choose the thinner ones and I was worried about their capacity to handle a 30\"x60\" heavy canvas. They are built strong - good wood, not too heavy, perfect fit. I\'m extremely happy with the final product.
SHIPPING: Would have preferred Canada Post but they used CANPAR which easily gets confused with simple addresses (previous dealings with them were the same... Still better than Purolator...) They missed the first delivery and I caught up to the truck on the 2nd attempt... (Condo towers seem overly complicated for their drivers).
OVERALL: Fantastic service, product and end result. I will order again and refer them in the future.
Mike, | all is good I wish to let you know that I have picked up my order...all is good -- thank you
Natasha, | I was confused about my order which had been delayed. I called and emailed and the customer service rep responded right away. The order was delayed because one of the 6 items had been back ordered for at least another month and they offered to replace this item with another which was a bit more expensive and actually very suitable for my project. I really like this company and will continue to do business with them. Prices are great also!
Elizabeth R., | they look great! My 4 canvas pictures arrived today, they look great, thanks so much! I\'ll be back with more photos to print on canvas..... thanks again.
Wanda, Calgary |